The Client Portal is a secure and personal online environment for Merko’s clients, bringing together all home-related activities and information in one place. Its purpose is to make your journey – from reservation and construction updates to handover and warranty period – simple, clear, and stress-free.
In the Client Portal you will always have access to:
- Construction updates and timeline – get real-time insight into the current stage of your home. See all key milestones, such as interior finishing choices, topping-out, handover, and the start of the warranty period.
- Documents and contracts – all important files, agreements, and handover protocols are securely available in one place. You can view, download, or print them whenever needed.
- Interior design choices – if you can choose between finishing packages or materials, you can conveniently make and confirm your selections directly in the portal. All choices are securely stored and linked to your apartment.
- Guest and co-owner management – decide who can access your home information. Invite a partner, tenant, interior designer, or co-owner and manage their access rights easily.
- Warranty and maintenance – all warranty-related information is clearly accessible. You can open a warranty case and follow its progress directly in the portal.
- Appointment booking – select a suitable time for inspections, meetings, or key handover without extra emails or phone calls.
- Notifications and activity feed – always be informed about important upcoming actions or deadlines, such as signing documents, confirming choices, or attending an inspection.
- AI assistant – a smart virtual assistant helps you quickly find answers in your documents or Merko’s general information, ensuring no detail is ever lost.
The Client Portal has been designed with your comfort and peace of mind in mind. It keeps all steps of your home journey organized in one place, provides a clear overview of the entire process, and offers tools that simplify communication between Merko and the homeowner.