Protection against unexpected events

Merko apartment buildings have a two-year sales warranty. During the warranty period, we will perform all necessary warranty repairs at Merko’s expense.

• The warranty period starts when the apartment or commercial premises in the apartment building are handed over to the buyer.
• If possession is transferred before the permit of use is issued for the building, the warranty will end when two years have passed from the issuance of the permit of use. 
• The warranty applies to the construction work performed, the materials used and the installed equipment.
• The warranty does not apply to defects caused by natural wear and tear or construction and finishing works performed after handover.
• Defects that prevent the use of the apartment will be fixed in the shortest possible time, and the remaining defects, after the end of the warranty period.

Where to turn?

Description of the problem	Where to turn?
A defect in equipment or material that is not due to use or normal wear and tear	Merko’s warranty
The quality of construction work is lacking	Merko’s warranty
Concerns about jointly used areas (stairs, landings, courtyards, facades, roofs, playgrounds)*	Management company / apartement association
Concerns about technical systems (heating, electricity, ventilation, low voltage power supply, water supply, sewerage)*	Management company / apartement association
Reception of emergency reports and localization/elimination of accidents 24/7	Management company / apartement association
Landscaping maintenance (including maintenance of roads, squares and playgrounds, watering, mulching, etc.)	Management company / apartement association
Advising residents on matters concerning the consumption and use of the building	Management company / apartement association