Wise home buyer, happy owner

Choosing a home is a significant decision where every step counts. Beyond price and space, what matters is knowing this is where you really belong.

We’ve created a guide to help you through every step of the journey – from choosing the perfect location to buying, furnishing, and later maintaining your home.

Here you’ll find practical advice and insights to help you make confident, informed decisions, ensuring that your new home will be a place where you feel at ease today and for years to come.

Choosing a home
Buying a home
Finishing a home
Maintaining a home

What to pay attention to when accepting an apartment?

  • Does the condition and interior finish of the apartment match what was agreed upon?
  • How are the apartment’s heating, ventilation, and water supply systems operated?
  • Where can you located the instructions, warranty terms, and maintenance recommendations?
  • How and when are any faults fixed, and how do you order warranty work?
  • What are the shared areas of the building and the established house rules?

How will Merko hand over the apartment?

Apartment inspection

Before handing over the keys, Merko’s sales manager will inspect your home’s finishes and condition together with you to ensure everything meets the agreed-upon standards. The sales manager will also guide you through the home’s technical systems as well as the building’s shared areas and their use. Should there be any deficiencies, we will identify and remedy them before handing over the home.

Receiving the keys

You will receive the keys to your new home once the notarial transaction is complete. At the same time, we will review the warranty conditions and document the readings. Now is a perfect time to ask any questions you may have about your new home.

What can you
do in My Merko?

What can you
do in My Merko?

The My Merko Home Portal consolidates all information about your home in one single place. There you will find a detailed overview of interior finishing materials, sanitary installations, and technical systems, allowing you to conveniently manage warranty work and maintenance.

If you have any questions, such as ‘How do I care for the floor’? or ‘How do I adjust the ventilation intensity’?, the smart AI assistant will provide you with instant answers.

In the portal you can:

  • submit warranty work orders and track their status;
  • read maintenance recommendations and user guides;
  • review information about your home’s materials and equipment;
  • communicate directly with the Merko team when you need additional support.

Everything is designed to make caring for your home easy, convenient, and reliable.

Explore the Home Portal

What constitutes warranty work?

What constitutes warranty work?

Warranty work is carried out if an issue occurs in your home due to a construction defect, faulty materials, or improperly installed equipment. In such cases, the developer will cover the cost of repairs.

The warranty is valid for two years from the date of delivery of your home. If the home is handed over before the occupancy permit has been issued, the warranty shall begin on the date of issuance of the permit.

The warranty covers, for example, defects in equipment and materials that are not due to normal use or natural wear and tear, as well as construction defects identified during the warranty period.

Timely maintenance is crucial – refer to your home maintenance manual.

What does not constitute warranty work?

Not all problems are covered under the warranty. Normal wear and tear, such as gradual wear on floors or finishes, is not covered by the warranty.

The warranty also does not apply if problems arise from misuse, insufficient maintenance, or self-made alterations.

Maintenance work – such as adjusting windows and doors, replacing ventilation filters, or maintaining silicone seals – is the responsibility of the homeowner.

If you are uncertain about whether a specific issue is covered by the warranty, it’s definitely worth asking. We’ll find the answer together!

Who will take care of the building once it is completed?

  • After a building is completed, we form an apartment association and partner with a trusted real-estate management company to oversee the daily operations of the building.
  • The management company is responsible for ensuring the smooth operation of the building and its technical systems, coordinating maintenance and cleaning works, and keeping the building’s finances in order.

How can the management company and apartment association help?

The real-estate management company and apartment association will help with the following matters:

  • issues related to shared areas: stairwells, courtyards, facades, roofs, etc;
  • problems with technical systems: heating, electricity, water, sewerage, etc.;
  • handling of emergency calls and troubleshooting;
  • landscaping maintenance: maintaining roads, squares and playgrounds, watering, mulching, etc.;

advising residents on matters concerning the use of the building and outdoor areas.

We’re here for you when life goes on in your new home

We care about your home

We care about your home

For us, the story of your home does not end the moment we hand you the keys.

A home needs care, attention, and sometimes professional skills. We can support you in this.

If you need help or advice, we will help you find the right solution. We recommend reliable craftsmen, give instructions on how to take care of smaller tasks yourself, and refer you to the right specialists if you require more extensive support.

If you have any questions, then My Merko AI search is always at your service.

Our goal is to ensure that your home remains beautiful and durable for many years to come.

Because when a home is well-cared for, life feels calm and comfortable.